Refund policy

We want you to feel confident when ordering from Yalla Haaji.

If something isn’t right, we’ll make it right.

Returns

You can return your order within 14 days of delivery.

To be eligible:

  • Items must be unused

  • Items must be in original packaging

  • Items must be in resellable condition

Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on:

  • Opened toiletries like soaps and liquids

  • Opened clothing like Ihrams, Abaya, caps

Refunds

Once your return is received and inspected:

  • Refunds are issued within 5–7 working days

  • Returned to your original payment method

Return Costs

  • Customers are responsible for return shipping

Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Include photos for faster resolution

We’ll resolve it quickly and fairly.